Can I get a refund?

If a video fails to generate because of a platform error, your credits are refunded automatically — no request needed.

For a billing problem with a credit purchase, contact support and we'll sort it out.

Worth setting expectations honestly: a video that generated successfully but that you don't like isn't a platform error. Regenerating costs credits again, which is why running a cheaper tier first to check the script and framing is usually the better approach.